One of the main tasks of a medical assistant is to act as an administrative assistant for medical professionals. Their task is the relationship between patients and health professionals to update and maintain medical records, and answer and make phone calls on their behalf. To be polite, to maintain a respectful and pleasant voice when messaging is important in performing these tasks.
Talking to a patient or medical personnel in its own name, is a necessity, especially when a phone call. It is a sign of respect and professionalism. Here are some techniques and etiquette in a phone call.
First, when you make a phone call you have to submit to the company where he works and the purpose of your call. At the beginning of the call, to convey his intention. An appeal from the pros.
Secondly, use a normal tone of voice. This will allow you to feel more relax and sounds sincere.
Third, to avoid crying. It will only give a negative impression to the recipient.
Fourth, the status of their messages quickly, but with clarity. Avoid long and eloquent phrases and words that are very difficult to decipher. Remember that you talk to a person, not a dictionary. Also be considered. You're dealing with a person employed medical and a sick person who has no time for complex calls. Try to answer the questions of the person clearly and without agitation. The jargon is not the language of professionals.
Fifth, eat and drink, while the phone calls is a bad habit. Your voice will change and your words will not sound clear. There is a good time and a decent place to eat and drink.
Six way to get pen and paper with you when making or receiving calls.
Receive a call from a patient or physician assistant Another duty of a doctor who called serious attention. With your name and greeting the caller is a sign of courtesy.
Set your name is the first party if he or she make a mistake or call right. To listen patiently to what the person says is a must. Repeating the message of the caller, make sure you get his message to the right. If you receive a call while continuing to talk with someone, ask him politely if he or she could keep. Try to go back to the person on hold for a minute.
When you receive a call from an angry or a person who has a complaint, listen to what he or she has to say. If people with respect and courtesy and without any trace of irritation in his voice. Say a few words of comfort to reassure him or her down. Make sure you do not speak out for a while. Remember that you are dealing with a thirsty medical or a sick person who could lose their composure at all times to be patient and be nice. Do not be distracted by anything. Avoid talking with a friend, eat and drink and take a call.
Make a record of all telephone calls you make and why did. In the same way all received phone calls and messages that goes with it, that way you will not forget what to do in response to these messages. Thus, to protect patients, staff and yourself, and above all add value to the messages he received and the person who gives.
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